Here at Matthew Anthony Estate Agency we are proud to be providing you, our clients with what we believe to be an outstanding service. Our dedicated team strives to provide you with professional up to date advice tailored to your personal requirements.
Whether on the phone or in person we will make sure that we are in contact at least once a week, as well as being available to you 6 days a week to ease any concerns and keep you up–to–date with today’s changing market.
A Courteous and friendly manner
We are fully committed to treating you in a friendly and courteous manner at all times. We will behave with honesty, integrity and be respectful to you at all times.
Laying the foundations
As a client of Matthew Anthony Estate Agency you can relax in the knowledge that the people you have working for you are bound by the terms of the Property Ombudsman Scheme and that all of our staff either hold or are working towards gaining a nationally recognised qualification with the industry. Matthew Anthony Estate Agency is also licensed by the National Association of Estate Agents and the Association of Residential Letting Agents.
Respect for your rights
In accordance with the Data Protection Act 1998 we will never pass your details to a third party. Nor will we disclose anything about your personal circumstances.
When we meet
we will meet at a mutually convenient time and place, whether this is your home, or our offices
we will be on time and show respect to you and your property
When we contact each other
we will answer the telephone promptly and respond to emails within one working day
we will confirm in writing all market appraisal advice we give, using clear, jargon free language
we will put all offers in writing to you within 1 working day
When we work together
we will manage your expectations and keep you informed
we will only promise what we believe we can deliver
we will actively seek your thoughts and suggestions on how we can become more helpful