As part of the Housing Act 2004 the Government introduced tenancy deposit protection for all assured shorthold tenancies (ASTs) in England and Wales where a deposit is taken. From 6th April 2012, deposits for all ASTs in England and Wales must be protected within 30 calendar days of receipt by the landlord/letting agent. The legislation aims to ensure that tenants who have paid a deposit will get it back at the end of the tenancy, if they meet the terms of the tenancy agreement and do not damage the property. All deposits received by us are safeguarded with the Deposit Protection Service (DPS).

The following is a breakdown of how deposits were returned in 2008/09

  • 70% were returned in full
  • 17% were returned in part
  • 13% were not returned at all

The reasons given by landlords for withholding some or all of a deposit were:

  • damage to the property (23%)
  • cleaning the property (38%)
  • unpaid rent or bills (8%)
  • other reasons (28%)